Returns Policy

With Straight Down The Line Promotions, you can be assured of total customer service and satisfaction.

  1. We will happily exchange or provide a credit note within 14 days of receiving your mail order. If you wish to return an item for an exchange or refund, simply email us to get a refund / exchange form
  2. Refunds are provided for the goods only postage is not included in the refund.
  3. Note reason for return. State if you would like an exchange or refund. Please provide a full description of your requested exchange, including product name, size and colour. Straight Down The Line Promotions will replace an item if it is flawed due to manufacturing faults.
  4. Straight Down The Line Promotions does have the right to assess the condition & age of the returned items prior to offering an exchange or refund. If the item is deemed a genuine manufacturers fault exchanges and refunds may not be provided after prolonged use.
  5. There are no refunds on clearance stock, only for manufacturing imperfections.


Straight Down The Line Promotions

Click here to email us

Please print it out complete the refund / exchange form and mail it back with the product to:

Straight Down The Line Promotions

P.O. Box 263

Winston Hills NSW 2153

Sydney, Australia